store policy

YOUR CONFIRMATION OF ANY ORDER INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS OF SUPPLY.
IN RESPECT OF ORDERS DELIVERED TO YOU USING ONE OF OUR THIRD PARTY COURIERS, THEN:
(A) ALL RISK OF LOSS OR DAMAGE TO THE PRODUCTS IN YOUR ORDER PASSES TO YOU WHEN WE DISPATCH YOUR ORDER FROM OUR PREMISES. WE (MY EXTENSIONS KENYA) ARE NOT LIABLE FOR ANY ERRORS MADE BY THESE SERVICES.
(B) THIS SERVICE DOES NOT PROVIDE INSURANCE, AND IS CHOSEN AT YOUR OWN RISK UPON CONFIRMATION/ACCEPTANCE OF OUR TERMS OF SUPPLY.
IF YOU ARE AN INTERNATIONAL CUSTOMER, YOU ARE ALSO AGREEING THAT YOU UNDERSTAND SOME COUNTRIES HAVE IMPORT RESTRICTIONS ON CERTAIN GOODS OR MATERIALS. AFTER DISPATCH FROM OUR FACILITIES, TRANSFER OF LIABILITY SHIFTS TO YOU, THEREFORE YOU WILL BECOME THE IMPORTER AND WILL BE LIABLE TO PAY LOCAL TAXES OR DUTIES, FURTHERMORE ASSUMING ALL LIABILITY UNDER ANY CUSTOMS OR IMPORT LAWS AND REGULATIONS.
HERE AT MY EXTENSIONS KENYA WE DO OUR UTMOST TO ENSURE THAT ALL PRODUCTS ARE IN EXCELLENT CONDITION.
 

IN THE UNLIKELY CASE THAT YOU DO RECEIVE A UNIT/PRODUCT WITH A FAULT WE ARE HAPPY TO EXCHANGE OR ISSUE A REFUND FOR THE ITEM.

PLEASE NOTE THAT CUSTOM ORDERS CANNOT BE RETURNED OR REFUNDED AFTER PHOTOGRAPH CONFIRMATION APPROVAL AND SHIPMENT. 

PLEASE REACH OUT TO OUR CUSTOMER CARE TEAM IF THERE IS AN ISSUE OR A FAULT PRIOR TO SENDING THE UNIT BACK SO THAT WE CAN ADVISE ON HOW TO RETURN THE UNIT TO US. 

EMAIL - MYEXTENSIONSKE@GMAIL.COM

PHONE - +254 721 173 759

PLEASE NOTE THAT MY EXTENSIONS KENYA DOES NOT OFFER REFUNDS OR EXCHANGES IF YOU CHANGE YOUR MIND, IF YOU FEEL THE COLOUR DOES NOT SUIT OR IF YOU SELECT THE WRONG CAP SIZE. 

ALL SALE/DISCOUNTED ITEMS ARE CONSIDERED FINAL SALE AND WILL NOT BE ELIGIBLE FOR AN EXCHANGE OR REFUND.

TO ENSURE YOU HAVE THE CORRECT CAP SIZE PLEASE MAKE SURE YOU MEASURE YOUR HEAD AS PER OUR SIZE CHART. 

REFUNDS WILL ONLY BE GIVEN IN THE CASE THAT THE UNIT IS DEEMED FAULTY UNDER INSPECTION FROM OUR PRODUCTION DEPARTMENT. 

MY EXTENSIONS KENYA DOES NOT SUGGEST TO ALTER OR COLOUR ANY UNITS THAT HAVE ALREADY BEEN COLOURED. PLEASE CONTACT OUR CUSTOMER SERVICE FOR ASSISTANCE AND GUIDANCE. 

ALL RETURNS ARE INVESTIGATED BY A PROFESSIONAL TEAM OF HAIRDRESSERS AND IF THE RETURNED UNIT HAS BEEN ALTERED IN ANYWAY I.E. THE UNIT HAS BEEN GIVEN BLEACH KNOTS, TRIMMED, OR COLOURED. MY EXTENSIONS KENYA CANNOT TAKE RESPONSIBILITY FOR ANY DAMAGE CAUSED TO THE UNIT AND IF WE RECEIVE A UNIT THAT HAS BEEN ALTERED WE WILL RETURN THE PRODUCT TO YOU. 

IF THERE IS A FAULT WITH YOUR UNIT YOU MUST COMPLY WITH THE FOLLOWING CONDITIONS; 

YOU MUST CONTACT THE MY EXTENSIONS KENYA CUSTOMER SERVICE TEAM WITHIN 7 DAYS OF RECEIVING THE PRODUCT. 

THE UNIT MUST BE IN ORIGINAL CONDITION, UNWORN, UNCUT OR ALTERED IN ANYWAY. WE CANNOT ACCEPT RETURNED UNITS THAT HAVE HAD THE LACE CUT OR BEEN WORN. PLEASE TAKE CARE WHEN TRYING ON THE UNIT AND DO NOT CUT THE LACE. A PHOTOGRAPH DETAILING THAT THE UNIT IS IN ORIGINAL CONDITION WITH THE LACE WILL BE REQUIRED BEFORE A RETURN IS PERMITTED, FAILURE TO COMPLY WITH THIS WILL RESULT IN THE UNIT BEING RETURNED TO YOU. 

RETURNS THAT DO NOT MEET OUR POLICY WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER. 

IF YOUR UNIT IS FAULTY WE WILL ADVISE YOU HOW TO RETURN THE UNIT TO US. 

REFUNDS (ONLY ISSUED IF A UNIT IS FAULTY) WILL BE ISSUED BACK VIA YOUR ORIGINAL PAYMENT METHOD, PLEASE NOTE THAT YOUR FINANCIAL INSTITUTION MAY NEED UP TO 10 WORKING DAYS TO PROCESS THE FUNDS BACK TO YOUR ACCOUNT. 

PLEASE KEEP AN EYE OUT FROM EMAIL NOTIFICATIONS FROM US AS WE WILL KEEP YOU UPDATED!