store policy
SHIPPING
Products ship within 1-3 business days from your order date. Orders may take up to 7 business days to process during sales and promotions.
​
All Kenya orders are shipped with different trusted couriers based on location and require a signature upon delivery. Once your order has completed the processing timeframe, delivery typically takes 2–3 business days.
​
International orders typically take up to 10 business days for delivery and are shipped via Dhl. International shipping costs on this website DOES NOT cover tariffs charges by your home country. Please put this into consideration before you submit an order on this site. My Extensions Kenya reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.
In rare instances, our carrier service may experience transit delays. Please understand that My Extensions Kenya is not liable for such delays caused by our carrier service or acts of nature. Therefore, refunds or chargebacks will not be honored as a result of transit delays caused by these factors.
Undeliverable/Lost/Return to Sender Packages
If your package does not successfully deliver and is sent back to My Extensions Kenya, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
The shipping address does not exist
The shipping address is misspelled by the customer
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package after at least one attempt.
The addressee has moved
The addressee has refused the package
Returned to sender and all returned packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge and a flat restock fee of $35. Shipping and Route Protection costs are non-refundable.
We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
My Extensions Kenya does not take responsibility for lost, misplaced, or incorrectly delivered shipments. All returns and return to shipper shipments will incur a flat restock fee of $35